YOUR QUESTIONS ANSWERED

OUR ANSWERS TO YOUR MOST-ASKED QUESTIONS

Following is a list of the most frequently asked questions in website design, development, eCommerce, eMail and hosting

  If you have a question that you can’t find the answer here, please use the contact us page.

 

NOTE: Clicking on the question will reveal the answer.

Common FAQs

GENERAL QUESTION

Your project will start off with a consultation. This is where you meet your account manager and designer. At this meeting, you’ll talk through the scope of work, goals, and have an in-depth design discussion.
After the consultation, your designer will begin work – either on a logo, mood board or homepage. From there, we will work through the design of the site before gathering content.
Our Content Director will guide you through the content gathering process based off of your designs.
After 80% of your content is gathered and designs are approved, we’ll begin development.
Once your site is developed, we will train you and your on how to use your new website! After you’ve learned how to use your website, we will set a launch window for your website.
After launch, we’ll work with you to optimize your digital marketing strategy and grow your business. 

Your content is a crucial part of your site, so having it ready before development helps our team better optimize and build your site around the content that will be there. 

Content is often the biggest bottleneck, so we like to be proactive in getting a majority of the content in place before we begin the final steps in the process.

Throughout your relationship with your designer, they will be  constantly gathering information about your project to provide the most accurate estimate for your cost. The cost depends on the amount of time used to design and custom develop your project. We offer business-specific products to help keep the cost as minimal as possible, but custom design and/or development work is billed accordingly. We’re happy to figure out the best plan to make your website work for you!

Yes. WordPress is a great content management system that now powers more than 30% of the web. Its huge market share is due to it’s flexibility and ease of use. Don’t worry, we’ll teach you how to manage it and help you along the way.

Usually that is you. You are the expert on your business, so it’s usually best if it comes from you. If you need help, we have a copywriter on our team who can help clean up or write original content for you at an additional cost.

Your launch date will depend on the complexity of your website. Our usual turnaround is between 3-6 months, depending on our client’s ability to provide feedback, content, and the overall complexity of the build. 

If you have a specific launch date in mind, your Account Manager will be happy to work with you in setting up a timeline to achieve it. 

We offer a variety of payment options, varying from a one-time, up-front payment to six automated monthly payments. We understand that this is a big investment and want to help you budget for the expense in whatever way possible.

We accept checks, PayPal, and all major credit cards.

No. We discuss with you your website requirements and then price accordingly and once you have placed an order for your website design with us, that price is strictly adhered to.

All of our sites are built with best practices and without bloated code, optimizing it for Search Engines. We also like to include SEO Audits in all of our website projects. 

An SEO Audit consists of looking at your current keywords, SEO, and PPC strategy and seeing where you can improve based on traffic and content quality. The audit provides a plethora of information as well as installation onto your website and recommendations for strategy moving forward. 

Your Account Manager will walk through training on how to use your site as we approach launch. We wait until your site is almost complete so that you can learn to use your site and make updates on the backend of your actual website!

No you don’t! We work with clients all over the world. Our whole team works remotely, allowing us to find the absolute best team for our business.

A custom website can be a big investment and not all small businesses have the budget. We offer a budget package which will help get you online with a nice looking website fast.

Yes – we are your one stop company to provide all your web services and fully backed by GoDaddy. No more not knowing who to call if you have problems – we can register your domain name – design your website – provide your web hosting and arrange your email accounts for you.

We fully support any website we design and are always available should you encounter any problems or require any enhancements. We offer web site maintenance so that your website needs never get out of date.

Yes, we setup Google Analytics, a web tracking software which records where you visitors are coming from and which pages they looked at, which search engines are being used, which phrases are being typed into which search engines and many more interesting web tracking facts which you should find useful for future marketing campaigns.

Your website visitors will see some things differently depending on their browser, screen resolution setting and their individual computer settings and toolbars. We design sites with that in mind and preview them in several browser types and resolution settings before publishing. Obviously as technology alters then eventually all websites may need reevaluation.

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